DOCSORA TERMS AND CONDITIONS OF USE

Effective Date: 29 October 2026

IMPORTANT NOTICE

These Terms and Conditions of Use (“Terms”) constitute a legally binding agreement between you and Docsora Technologies LLC Fz, a company registered in Dubai, United Arab Emirates (“Docsora,” “Company,” “we,” “us,” or “our”).

These Terms govern your access to and use of Docsora’s websites, applications, software, document management services, electronic signature services, file transfers, document storage, artificial intelligence functionality, document utilities, workflow automation tools, and associated products and services (collectively, the “Services”).

By registering for an Account, expressly accepting these Terms, purchasing a Subscription, or otherwise entering into an agreement incorporating these Terms, you agree to be bound by them.

If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE IMPORTANT PROVISIONS REGARDING CUSTOMER RESPONSIBILITIES, ELECTRONIC SIGNATURES, AUTOMATED WORKFLOWS, PAYMENT REQUESTS, WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY, AND DISPUTE RESOLUTION.

Nothing in these Terms excludes, restricts, or modifies rights, remedies, or liabilities that cannot lawfully be excluded, restricted, or modified.

1. DEFINITIONS

1.1 Account: A registered account used to access the Services.

1.2 Administrator: An authorised User responsible for managing a Customer’s workspace, Users, permissions, or Subscription.

1.3 Customer: An individual or legal entity that registers for, purchases, or administers the Services.

1.4 Customer Content: Documents, files, data, text, images, information, metadata, and other materials uploaded, submitted, stored, generated, transmitted, or processed through the Services by or on behalf of a Customer.

1.5 Flows: Docsora’s document workflow automation functionality.

1.6 Recipient: An individual invited to access, review, complete, approve, sign, upload, download, or otherwise interact with documents or Workflows.

1.7 Services: All Docsora products, websites, applications, software, APIs, features, and related functionality.

1.8 Subscription: A free or paid plan providing access to specified Services.

1.9 Third-Party Services: Products, infrastructure, payment services, AI systems, or other services operated by parties other than Docsora.

1.10 User: Any individual accessing the Services, including Customers, Administrators, workspace members, and Recipients.

1.11 Workflow: A sequence of document-related tasks and conditions configured through Flows.

1.12 Applicable Law: All laws, regulations, and legally binding requirements applicable to the relevant party, activity, or transaction.

2. ACCEPTANCE AND AUTHORITY

2.1 You must have the legal capacity to enter into these Terms.

2.2 If you act for an organisation, you represent that you have authority to bind it.

2.3 An organisation is responsible for its authorised Users’ use of the Services within the scope of their access and authority.

2.4 Certain Recipients may access documents without registering for an Account. Their participation may be governed by applicable recipient notices, electronic consent, and transaction-specific terms.

2.5 Where an enterprise agreement or order form has been separately executed, that agreement prevails over conflicting provisions of these Terms to the extent expressly specified.

2.6 Docsora may maintain records of contractual acceptance, including the accepted version, timestamp, and associated Account or transaction information.

3. ELIGIBILITY

3.1 Individuals must be at least eighteen (18) years old, or the age of legal majority in their jurisdiction if higher, to independently establish a paid contractual relationship with Docsora.

3.2 Individuals aged sixteen (16) or seventeen (17) may use eligible free Services or participate as Recipients only where permitted by Applicable Law and with any required authorisation.

3.3 Individuals under sixteen (16) may not independently register for a Docsora Account.

3.4 Customers are responsible for determining whether their Recipients have the capacity and authority required for a particular transaction.

3.5 Docsora may restrict access where eligibility requirements have not been satisfied.

4. ACCOUNTS AND SECURITY

4.1 Users must provide accurate registration and Account information.

4.2 Users must safeguard their login credentials and authentication methods.

4.3 Users must not knowingly permit unauthorised access to their Accounts.

4.4 Users must promptly notify Docsora of suspected unauthorised activity.

4.5 Customers are responsible for managing their authorised Users and assigned permissions.

4.6 Docsora may require additional authentication, verification, or security measures.

4.7 Docsora may temporarily restrict access where reasonably necessary to address suspected fraud, security threats, or unlawful activity.

4.8 Docsora is not responsible for losses caused solely by a Customer’s compromised credentials, insecure devices, or incorrectly configured permissions, except to the extent attributable to Docsora’s own breach of an applicable obligation.

5. BUSINESS WORKSPACES

5.1 Business Customers may create workspaces with multiple Users.

5.2 Administrators may control available workspace settings, permissions, memberships, and storage allocations.

5.3 Customers are responsible for selecting Administrators and reviewing their authority.

5.4 Customers must promptly remove access when a User is no longer authorised.

5.5 Docsora is not responsible for internal disputes between Customers and their employees, contractors, or authorised Users, except where liability arises from Docsora’s own conduct.

6. THE SERVICES

6.1 Docsora provides a cloud-based platform for document management and related productivity activities.

6.2 Services may include:

(a) Docsora Flows;

(b) Docsora Sign;

(c) Docsora Transfer;

(d) Docsora Track;

(e) Document storage;

(f) 14 Document tools including document editing, conversion, compression, protection, and other utilities shown in the Tools section;

(g) AI-assisted document processing; and

(h) Other functionality introduced from time to time.

6.3 Features, file compatibility, storage limits, usage allowances, and other capabilities depend on the applicable plan and product configuration.

6.4 Docsora may improve, update, modify, or discontinue features.

6.5 Where a material change adversely affects paid functionality, Docsora will provide notice or remedies required by Applicable Law or an applicable written agreement.

PART A - DOCSORA FLOWS

7. WORKFLOW AUTOMATION

7.1 Flows enables Customers to configure and manage document-related processes.

7.2 Supported functionality may include requesting files, asking questions, delivering files, completing documents, requesting payments, and obtaining electronic signatures.

7.3 Customers determine the purpose, content, configuration, and participants of their Workflows.

7.4 Docsora provides the technical platform and is not a party to the underlying transactions or relationships between Customers and Recipients.

7.5 Docsora does not independently approve or verify the commercial, legal, or regulatory suitability of Customer-created Workflows.

7.6 Customers must ensure that their Workflows comply with Applicable Law.

8. WORKFLOW CONFIGURATION

8.1 Customers are responsible for configuring their Workflows accurately.

8.2 This includes selecting:

(a) Recipients and roles;

(b) Required documents;

(c) Questions and form fields;

(d) Access permissions;

(e) Task sequences;

(f) Approvers and reviewers;

(g) Deadlines and reminders;

(h) Payment instructions; and

(i) Delivery and completion settings.

8.3 Customers must review configurations before launching Workflows.

8.4 Docsora is not responsible for consequences arising solely from incorrect Customer instructions, Recipient details, or settings, except where caused by Docsora’s breach of an applicable obligation.

9. AUTOMATED ACTIONS AND NOTIFICATIONS

9.1 Workflows may automatically send invitations, reminders, notifications, and status updates.

9.2 Automated actions depend on configured conditions, system availability, contact information, and Recipient activity.

9.3 Docsora does not guarantee delivery or receipt of every notification at an exact time.

9.4 Customers remain responsible for monitoring important transactions and deadlines.

9.5 Automated notifications do not replace statutory notices, legally required service procedures, or independent compliance checks unless the applicable legal requirements are satisfied.

10. DEADLINES AND EXPIRATION

10.1 Customers may establish deadlines for Workflow tasks.

10.2 Workflows may expire, pause, or stop progressing when configured deadlines are reached.

10.3 Customers are responsible for monitoring deadlines and extending or restarting Workflows where appropriate.

10.4 Extending a Workflow deadline does not automatically extend an underlying contractual or statutory deadline.

10.5 Docsora does not guarantee that reminders will prevent missed deadlines.

11. RECIPIENTS AND AUTHORITY

11.1 Customers must ensure that invitations are sent to the intended Recipients.

11.2 Customers are responsible for verifying whether Recipients have authority to perform assigned actions.

11.3 Authentication mechanisms, including one-time passcodes, may help verify access but do not conclusively establish legal identity, authority, or capacity.

11.4 Customers remain responsible for additional identity verification, due diligence, or regulatory checks required for their transactions.

12. REQUEST FILES AND ASK QUESTIONS

12.1 Customers may request documents and information from Recipients.

12.2 Docsora does not independently verify the accuracy, authenticity, completeness, or legality of submitted information unless an expressly identified verification service is provided.

12.3 Customers must review submissions before relying on them.

12.4 Collecting identification documents through Docsora does not itself constitute know-your-customer verification, anti-money laundering screening, or regulatory compliance.

12.5 Recipients must not knowingly submit fraudulent or unlawfully obtained information.

13. FILL DOCUMENT

13.1 Customers may prepare documents containing fields for Recipients to complete.

13.2 Customers are responsible for the accuracy and legal suitability of the documents and required fields.

13.3 Docsora does not guarantee that completed documents are legally sufficient, error-free, or suitable for a particular transaction.

13.4 Customers must review completed documents before consequential use.

14. DELIVER FILES, APPROVALS, AND REVISIONS

14.1 Customers may deliver documents and request approvals or revisions.

14.2 Recorded approval actions reflect activity performed through the Services.

14.3 An approval does not independently establish the approver’s legal authority.

14.4 Customers are responsible for reviewing document versions and determining the contractual significance of approvals.

14.5 A document being opened or downloaded does not necessarily establish acceptance of its contents.

15. COMPLETION PACKS

15.1 Docsora may generate consolidated packages of documents and records associated with completed Workflows.

15.2 The contents depend on the relevant Workflow and available information.

15.3 Customers are responsible for checking the completeness and accuracy of Completion Packs.

15.4 Completion Packs are not guaranteed to satisfy every statutory recordkeeping, certification, or evidentiary requirement.

15.5 Customers must retain additional records where required.

PART B - ELECTRONIC SIGNATURES

16. DOCSORA SIGN

16.1 Docsora Sign facilitates electronic signature transactions.

16.2 Docsora is not a party to agreements executed through the Services.

16.3 Customers are responsible for the legality, accuracy, and suitability of documents submitted for signature.

16.4 Customers must determine whether electronic signatures are legally permitted for the relevant document and jurisdiction.

16.5 Certain documents may require witnesses, notarisation, qualified signatures, physical execution, or other formalities.

16.6 Docsora does not guarantee that every signature will be legally enforceable in every jurisdiction.

16.7 Signing records, timestamps, and authentication events may support evidentiary purposes but do not conclusively establish identity, authority, or intent.

16.8 Customers are responsible for obtaining legally required consent to electronic transactions.

16.9 Docsora is not responsible for disputes concerning the underlying agreement, including disputes involving fraud, misrepresentation, coercion, or lack of authority, except to the extent caused by Docsora’s own legally actionable conduct.

PART C - PAYMENT REQUESTS

17. REQUEST PAYMENT

17.1 Docsora Flows may allow Customers to request payments using bank transfer instructions or external payment links.

17.2 Unless expressly stated in separate applicable terms, Docsora does not act as a bank, payment processor, payment institution, escrow provider, money transmitter, or merchant of record for those transactions.

17.3 Docsora does not receive, hold, safeguard, or settle funds between Customers and Recipients through this functionality.

17.4 Payments are completed through the relevant bank or external payment service.

17.5 Customers are responsible for:

(a) The legitimacy of payment requests;

(b) Payment amounts and currencies;

(c) Bank account details and payment links;

(d) Taxes and invoices;

(e) Refunds and disputes;

(f) Payment reconciliation; and

(g) Confirming receipt of funds.

17.6 Docsora does not guarantee successful payment or the accuracy of Customer-provided payment instructions.

18. PAYMENT CONFIRMATION

18.1 Recipients may submit payment receipts or supporting documents.

18.2 A receipt, screenshot, or payment confirmation reference does not independently establish that funds have cleared.

18.3 Customers must verify payments directly through their financial institution or payment provider.

18.4 A reviewer marking a payment as confirmed does not constitute independent verification by Docsora.

18.5 Customers should not release payment-dependent deliverables without appropriate verification.

18.6 Docsora is not responsible for financial losses caused solely by a Customer’s reliance on fraudulent or unverified payment evidence, except where liability arises from Docsora’s own conduct.

PART D - TRANSFER, TRACK, AND STORAGE

19. DOCSORA TRANSFER

19.1 Docsora Transfer enables Users to share files with designated Recipients.

19.2 Customers are responsible for selecting files, Recipients, permissions, and access settings.

19.3 Transfers may be subject to expiration periods, file limits, and other restrictions.

19.4 Docsora does not guarantee that Recipients will access, download, review, or retain transferred files.

19.5 Customers must maintain independent copies of important files.

19.6 Password protection and access restrictions reduce certain risks but cannot guarantee that files will never be accessed or disclosed without authorisation.

19.7 Expiration of a transfer link does not necessarily result in immediate deletion of every associated record, log, or backup.

20. DOCSORA TRACK

20.1 Docsora Track may display recorded activity associated with documents, transfers, signatures, and Workflows.

20.2 Such information may include access events, downloads, signature status, Workflow progress, and timestamps.

20.3 Tracking records reflect events captured by the Services.

20.4 They do not conclusively establish that a particular person read, understood, or legally accepted a document.

20.5 Customers are responsible for providing any legally required notices concerning tracking.

20.6 Docsora does not guarantee that all recipient activity outside the platform can be monitored.

21. DOCUMENT STORAGE

21.1 Docsora may provide document storage subject to applicable Subscription limits.

21.2 Customers retain ownership of their documents.

21.3 Customers are responsible for maintaining independent backups appropriate to their needs.

21.4 Docsora does not provide certified archival or regulatory records-management services unless expressly agreed.

21.5 Customers remain responsible for statutory and contractual recordkeeping obligations.

21.6 Customer Content may become inaccessible following Account termination, expiration, or applicable product restrictions.

21.7 Deletion and retention are governed by the Privacy Policy, applicable service settings, and contractual arrangements.

PART E - DOCUMENT UTILITIES AND AI

22. DOCUMENT EDITING

22.1 Docsora may provide tools for editing documents, including PDF files.

22.2 Editing operations may affect text placement, fonts, layout, metadata, formatting, or other document characteristics.

22.3 Docsora does not guarantee that every document element can be edited or preserved without modification.

22.4 Customers must review edited documents before use.

22.5 Customers should retain original copies of important documents.

23. DOCUMENT CONVERSION

23.1 Docsora may convert documents between supported formats.

23.2 Conversion may affect formatting, embedded objects, links, tables, images, or other content.

23.3 Docsora does not guarantee perfect fidelity between original and converted files.

23.4 Customers are responsible for reviewing converted documents before relying on them.

24. DOCUMENT COMPRESSION

24.1 Docsora may provide document compression functionality.

24.2 Compression results depend on file contents, format, and selected settings.

24.3 Docsora does not guarantee a particular reduction in file size.

24.4 Compression may affect image quality or other document characteristics.

24.5 Customers must determine whether compressed files remain suitable for their intended use.

25. DOCUMENT PROTECTION

25.1 Docsora may provide password protection and other document security tools.

25.2 Such tools are intended to support document security but do not guarantee absolute confidentiality or prevent every form of unauthorised access, copying, or disclosure.

25.3 Customers are responsible for selecting appropriate passwords and managing access credentials.

25.4 Docsora is not responsible for disclosures caused solely by Customers sharing passwords or otherwise exposing protected files, except where attributable to Docsora’s own breach.

26. DOCUMENT ORGANISATION AND PROCESSING

26.1 Docsora may provide merging, splitting, rotating, extracting, watermarking, repairing, metadata editing, and other document processing functionality.

26.2 Certain operations may alter or remove document elements or metadata.

26.3 Customers are responsible for reviewing outputs and preserving original files where necessary.

26.4 Docsora does not guarantee that damaged files can always be repaired or that all metadata can be removed.

27. DOCUMENT COMPARISON AND AI CHECK

27.1 Docsora may provide automated comparison, grammar checking, spelling correction, and related analysis tools.

27.2 Such tools may fail to detect errors, inconsistencies, omissions, or differences.

27.3 Docsora does not guarantee that every issue will be identified or corrected.

27.4 Customers remain responsible for reviewing documents and analysis results.

28. TRANSLATION, SUMMARISATION, AND DOCUMENT CHAT

28.1 Docsora may provide automated translation, summarisation, and conversational document assistance.

28.2 Generated outputs may contain inaccuracies, omissions, mistranslations, or misleading statements.

28.3 Automated translations are not certified translations unless separately verified and certified by an appropriately qualified provider.

28.4 AI-generated summaries may omit important provisions or contextual information.

28.5 Customers must independently review outputs before relying on them.

29. ARTIFICIAL INTELLIGENCE

29.1 Certain Services use artificial intelligence provided by Docsora or authorised third parties.

29.2 AI outputs are probabilistic and may be inaccurate or incomplete.

29.3 AI outputs must not be treated as a substitute for qualified legal, financial, medical, regulatory, or other professional advice.

29.4 Customers are responsible for determining whether documents are suitable for AI processing.

29.5 Docsora does not use Customer Content to train its own general-purpose AI models or for unrelated product improvement.

29.6 Docsora may use third-party AI providers to perform requested operations, subject to applicable contractual and privacy obligations.

29.7 Third-party processing, including applicable retention and data-handling practices, is further described in Docsora’s Privacy Policy.

29.8 Customers must possess the necessary rights and lawful basis to submit documents for AI processing.

PART F - CUSTOMER CONTENT AND DATA

30. OWNERSHIP OF CUSTOMER CONTENT

30.1 Docsora does not acquire ownership of Customer Content merely because it is uploaded or processed through the Services.

30.2 Customers retain their rights in Customer Content.

30.3 Customers grant Docsora a limited, worldwide, non-exclusive licence to host, store, reproduce, transmit, display, convert, and otherwise process Customer Content as reasonably necessary to:

(a) Provide requested Services;

(b) Maintain platform security;

(c) Prevent fraud and abuse;

(d) Provide authorised support;

(e) Comply with Applicable Law; and

(f) Fulfil applicable contractual obligations.

30.4 This licence does not authorise Docsora to sell Customer Content or use confidential Customer Content for unrelated advertising.

30.5 Customers represent that they possess the necessary rights to submit and process Customer Content.

31. PRIVACY AND DATA PROTECTION

31.1 Each party must comply with Applicable Data Protection Law.

31.2 Docsora’s handling of personal information is described in its Privacy & Data Protection Policy.

31.3 Where Docsora processes Personal Data on behalf of a business Customer, the applicable Data Processing Agreement governs the parties’ respective obligations.

31.4 Customers are responsible for establishing an appropriate lawful basis for their processing activities.

31.5 Customers must provide required notices and obtain legally necessary consents.

31.6 Docsora may engage authorised subprocessors in accordance with Applicable Law and relevant contractual arrangements.

31.7 Docsora uses AWS infrastructure for hosting and storage.

31.8 Docsora does not currently offer Customers a contractual right to select a specific hosting region through the standard Services.

31.9 Unless expressly agreed in writing, Docsora does not guarantee that all categories of information will be stored or processed exclusively within any particular country.

31.10 International data transfers are governed by Applicable Law and the Privacy Policy.

32. CONFIDENTIALITY

32.1 Each party must protect confidential information received from the other.

32.2 Confidential information may be used only for authorised contractual purposes.

32.3 Disclosure may occur to personnel, advisers, and service providers with a legitimate need to know and appropriate confidentiality obligations.

32.4 Confidentiality obligations do not apply to information that is lawfully public, independently developed, previously known without restriction, or lawfully obtained from another source.

32.5 Disclosure may occur where required by Applicable Law.

PART G - ACCEPTABLE USE

33. PROHIBITED ACTIVITIES

33.1 Users must not use Docsora to:

(a) Commit fraud or financial crime;

(b) Conduct phishing or identity theft;

(c) Collect information through deception;

(d) Distribute malware;

(e) Infringe intellectual property rights;

(f) Access systems without authorisation;

(g) Circumvent security measures;

(h) Create fraudulent payment requests;

(i) Harass or unlawfully discriminate against others;

(j) Misrepresent identity or authority;

(k) Conduct unlawful surveillance;

(l) Process unlawfully obtained information;

(m) Disrupt the Services;

(n) Reverse engineer the Services except where legally permitted; or

(o) Otherwise violate Applicable Law.

33.2 Docsora may investigate suspected violations and take proportionate action.

33.3 Docsora may suspend access, remove unlawful content, or report suspected criminal activity where legally justified.

PART H - SUBSCRIPTIONS AND BILLING

34. SUBSCRIPTIONS

34.1 Docsora may offer free and paid plans.

34.2 Paid Customers agree to pay the fees disclosed at purchase or specified in an applicable order form.

34.3 Subscription features and allowances depend on the selected plan.

34.4 Unless otherwise disclosed, recurring Subscriptions renew automatically until cancelled.

34.5 Customers authorise the applicable payment provider to process authorised recurring charges.

34.6 Customers must maintain accurate billing information.

34.7 Docsora may restrict paid functionality following overdue payments, subject to Applicable Law and appropriate notice.

34.8 Applicable taxes may be charged in accordance with relevant law.

35. PRICING CHANGES

35.1 Docsora may change Subscription pricing.

35.2 Material pricing changes affecting recurring Subscriptions will be communicated before the new price takes effect, in accordance with Applicable Law and the applicable billing agreement.

35.3 Unless otherwise agreed, a new recurring price will not apply retroactively to an already-paid billing period.

35.4 Customers may cancel their Subscription before a notified renewal price takes effect, subject to the applicable cancellation terms.

36. CANCELLATION AND REFUNDS

36.1 Customers may cancel recurring Subscriptions through supported cancellation methods.

36.2 Unless otherwise disclosed, cancellation takes effect at the end of the current paid billing period.

36.3 Cancellation of a paid Subscription does not necessarily constitute deletion of the Account or Customer Content.

36.4 Refund eligibility is governed by the applicable purchase terms, Refund & Cancellation Policy, and mandatory consumer protection laws.

36.5 Nothing in these Terms excludes non-waivable statutory refund or cancellation rights.

PART I - SERVICE OPERATIONS

37. AVAILABILITY

37.1 Docsora aims to provide reliable Services but does not guarantee uninterrupted or error-free operation.

37.2 Services may be affected by maintenance, upgrades, outages, security incidents, or circumstances beyond Docsora’s reasonable control.

37.3 Unless a separate Service Level Agreement applies, no specific uptime percentage is guaranteed.

37.4 Customers should maintain reasonable continuity procedures for business-critical activities.

38. SECURITY

38.1 Docsora maintains technical and organisational measures designed to protect the Services and information processed.

38.2 No internet-connected service can guarantee absolute security.

38.3 Customers are responsible for protecting their credentials and managing authorised access.

38.4 Security incidents will be addressed in accordance with Applicable Law and relevant contractual obligations.

38.5 Published certifications and security statements apply only to the scope and period covered by the relevant assessment or certification.

39. ACCOUNT CLOSURE AND DATA DELETION

39.1 Customers may request Account closure through supported procedures.

39.2 Where an Account deletion request is accepted and processed, Docsora may apply a fourteen (14) day grace period before commencing deletion of eligible Account data.

39.3 Following the applicable grace period, eligible information will be handled according to Docsora’s deletion procedures and applicable retention requirements.

39.4 Certain information may remain in backups or be retained for legitimate legal, security, financial, or dispute-resolution purposes.

39.5 Customers should export important documents before requesting deletion.

39.6 Subscription cancellation, Account closure, file deletion, and expiration of a sharing link are distinct events and may have different consequences.

39.7 Nothing in this Section limits mandatory statutory deletion rights.

PART J - LEGAL RESPONSIBILITIES

40. CUSTOMER WARRANTIES

40.1 Customers represent that:

(a) Their use of Docsora is lawful;

(b) They possess necessary rights to Customer Content;

(c) Their Workflows serve legitimate purposes;

(d) Their payment requests relate to lawful transactions;

(e) They will obtain required permissions and consents;

(f) They will not knowingly submit unlawful or infringing materials; and

(g) They will comply with applicable regulatory obligations.

40.2 Docsora does not become a Customer’s legal adviser, financial adviser, compliance officer, or authorised representative merely by providing the Services.

41. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS EXPRESSLY PROVIDED IN AN APPLICABLE WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

DOCSORA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE EXTENT SUCH DISCLAIMERS ARE LAWFULLY PERMITTED.

DOCSORA DOES NOT GUARANTEE THAT:

(a) EVERY WORKFLOW WILL COMPLETE SUCCESSFULLY;

(b) EVERY NOTIFICATION WILL BE RECEIVED;

(c) EVERY ELECTRONIC SIGNATURE WILL BE ENFORCEABLE;

(d) EVERY PAYMENT REQUEST WILL RESULT IN PAYMENT;

(e) EVERY DOCUMENT PROCESSING OPERATION WILL PRESERVE ORIGINAL FORMATTING;

(f) EVERY AI OUTPUT WILL BE ACCURATE;

(g) EVERY DOCUMENT COMPARISON WILL DETECT ALL DIFFERENCES;

(h) EVERY SECURITY FEATURE WILL PREVENT ALL UNAUTHORISED ACCESS; OR

(i) THE SERVICES WILL SATISFY EVERY CUSTOMER’S PARTICULAR LEGAL OR REGULATORY REQUIREMENTS.

NOTHING IN THIS SECTION EXCLUDES WARRANTIES OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED.

42. LIMITATION OF LIABILITY

42.1 Exclusion of Certain Losses

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOCSORA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION.

42.2 Paid Services

SUBJECT TO SECTION 42.5, DOCSORA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE FEES ACTUALLY PAID BY THE RELEVANT CUSTOMER TO DOCSORA FOR THE AFFECTED SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM.

42.3 Free Services

SUBJECT TO SECTION 42.5, WHERE A CLAIM ARISES SOLELY FROM FREE SERVICES, DOCSORA’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED USD 100 OR ITS EQUIVALENT IN LOCAL CURRENCY, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

42.4 Scope

THESE LIMITATIONS APPLY TO CLAIMS IN CONTRACT, TORT, NEGLIGENCE, STATUTE, OR OTHERWISE, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

42.5 Mandatory Exceptions

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, WILFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

42.6 Consumer Rights

THESE LIMITATIONS DO NOT RESTRICT NON-WAIVABLE CONSUMER RIGHTS OR REMEDIES.

42.7 Allocation of Risk

THE PARTIES ACKNOWLEDGE THAT THESE LIMITATIONS REFLECT THE NATURE, PRICING, AND ALLOCATION OF RISK ASSOCIATED WITH THE SERVICES.

43. BUSINESS CUSTOMER INDEMNIFICATION

43.1 To the extent permitted by Applicable Law, business Customers agree to defend and indemnify Docsora against third-party claims and reasonable associated costs arising from:

(a) Unlawful use of the Services;

(b) Customer Content infringing third-party rights;

(c) Fraudulent or unlawful Customer-configured Workflows;

(d) Payment disputes arising from underlying Customer transactions;

(e) The Customer’s breach of applicable data protection obligations;

(f) The Customer’s material breach of these Terms; or

(g) The Customer’s violation of third-party rights.

43.2 Indemnification applies only to the extent the claim is attributable to the Customer’s acts or omissions.

43.3 Docsora will provide reasonably prompt notice and appropriate cooperation.

43.4 The Customer may control the defence, subject to reasonable protections against settlements imposing obligations on Docsora without consent.

43.5 This Section does not require indemnification for claims attributable to Docsora’s own fraud, wilful misconduct, or other conduct for which indemnification would be unlawful.

43.6 This Section does not override mandatory consumer protections.

PART K - SUSPENSION AND TERMINATION

44. SUSPENSION

44.1 Docsora may suspend or restrict access where reasonably necessary because of:

(a) A material breach;

(b) Suspected fraud;

(c) Security threats;

(d) Nonpayment;

(e) A binding legal order; or

(f) Conduct threatening the Services or other Users.

44.2 Where reasonably practicable, Docsora will provide notice and an opportunity to remedy a remediable breach.

44.3 Immediate action may be taken where necessary to address serious security, fraud, or legal risks.

45. TERMINATION

45.1 Customers may terminate their Accounts through supported procedures.

45.2 Docsora may terminate Accounts for material violations of these Terms, subject to Applicable Law.

45.3 Termination may result in loss of access to the Services and Customer Content.

45.4 Customers should export important documents before termination.

45.5 Termination does not affect accrued obligations or rights intended to survive.

PART L - GENERAL LEGAL PROVISIONS

46. INTELLECTUAL PROPERTY

46.1 Docsora and its licensors retain ownership of the Services and associated intellectual property.

46.2 Customers receive a limited, non-exclusive, non-transferable right to use the Services during authorised access.

46.3 These Terms do not transfer ownership of Docsora software, trademarks, designs, or technology.

46.4 Customers may not commercially exploit or reverse engineer the Services except where expressly authorised or legally permitted.

47. THIRD-PARTY SERVICES

47.1 Docsora may use or integrate with Third-Party Services.

47.2 Such services may be subject to separate terms and privacy policies.

47.3 Docsora is not responsible for the independent acts or omissions of third parties, except to the extent responsibility arises from Docsora’s own conduct or Applicable Law.

47.4 Customers should review relevant third-party terms.

48. CHANGES TO THESE TERMS

48.1 Docsora may update these Terms to reflect changes in the Services, law, security requirements, or business operations.

48.2 Material changes will be communicated with reasonable notice where required by Applicable Law.

48.3 Changes will not ordinarily apply retroactively to disputes arising before their effective date.

48.4 Where affirmative consent is legally required, Docsora will obtain it.

48.5 Continued use following a validly notified change may constitute acceptance to the extent permitted by Applicable Law.

49. GOVERNING LAW AND JURISDICTION

49.1 These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai, excluding conflict-of-law principles.

49.2 The parties will first attempt to resolve disputes through good-faith discussions.

49.3 A party seeking resolution should provide written notice describing the dispute and requested relief.

49.4 Unless urgent relief is necessary, the parties should allow thirty (30) days for informal resolution.

49.5 Subject to mandatory jurisdictional requirements and non-waivable consumer rights, the parties specifically, clearly, and expressly agree in writing that the Dubai International Financial Centre Courts shall have exclusive jurisdiction over civil and commercial disputes arising out of or in connection with these Terms or the Services.

49.6 Nothing in this Section restricts any non-waivable right to bring proceedings before another competent court or authority.

49.7 Either party may seek urgent protective relief where legally available.

50. FORCE MAJEURE

50.1 Neither party is responsible for failure or delay caused by qualifying circumstances beyond its reasonable control, except for obligations that cannot lawfully be excused.

50.2 The affected party must take reasonable steps to mitigate the effects and resume performance.

51. ASSIGNMENT

51.1 Customers may not assign these Terms without Docsora’s written consent, except where legally permitted.

51.2 Docsora may assign these Terms in connection with a merger, acquisition, restructuring, or sale of relevant assets, subject to Applicable Law.

52. SEVERABILITY

If any provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

53. WAIVER

Failure to enforce a provision does not constitute a waiver of the right to enforce it later.

54. ENTIRE AGREEMENT

These Terms, together with applicable order forms, enterprise agreements, Data Processing Agreements, and expressly incorporated documents, constitute the agreement governing the relevant Services.

A separately executed agreement will prevail where it expressly establishes a different order of precedence.

55. SURVIVAL

Provisions concerning accrued payment obligations, intellectual property, confidentiality, limitations of liability, indemnification, dispute resolution, and other provisions intended by their nature to survive will remain effective following termination.

56. CONTACT INFORMATION

Docsora Technologies LLC Fz

Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

Email: contact@docsora.com

Formal legal notices must be delivered through a method permitted by Applicable Law and any applicable written agreement.

© 2026 Docsora Technologies LLC Fz. All rights reserved.